Privacy Policy 
We can be reached
via e-mail at: info@emergencysurvivalonline.com
Privacy Statement
For each visitor to our Web page,
our Web server automatically recognizes no information regarding the domain or
e-mail address. We collect the e-mail address of those who communicate with us
via e-mail, aggregate information on what pages consumers access or visit, user
specific information on what pages consumers access or visit and information
volunteered by the consumer, such as survey information and/or site
registrations.
The information we collect is used
for internal review and is then discarded, used to improve the content of our
Web page, used to customize the content and/or layout of our page for
individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive
e-mail from us in the future, please let us know by sending an e-mail, calling
or writing, and telling us that you do not want to receive e-mail from our
company.
Terms of Use Statement
You understand and agree that the
owners of this site shall not be liable for any direct, indirect, incidental,
consequential or exemplary damages, including but not limited to, damages for
loss of profits, data or other intangible losses (even if the owners of this
site have been advised of the possibility of such damages), resulting from the
use or the inability to use the product(s) and or service(s) or any misuse of
the product(s) and or service(s) in a manner not in accordance with their
intended use.
Shipping Policy
All shipments are sent out UPS
Ground.
We ship all orders out within 2-5
business days. Some times shortages may occur with products. If there are
circumstances where we do not have an item to fulfill an order, we will notify
you by the next business day. We will either ship the products we do have and
then make a second shipment for the missing items as soon as we receive them,
or we will wait to ship the entire order together to lower the shipping
charges. Please note that it is rare that this will occur but uncontrollable
circumstances may cause shortages.
We ship to the lower 48 States. We
do NOT ship outsite the United
State.
FREE Shipping
Insurance
- Insurance is issued free up to $100.
Handling Fee
A $3.00 handling fee is charged on all purchases regardless of number of
items purchased.
HAZMAT Fee
UPS is charging a $20 "hazardous material" fee for every box
containing a fire extinguisher.
All risk of loss shall pass to
Buyer upon delivery to carrier (normally UPS).
Utah residents must pay state sales tax.
Return Policy
100% Satisfaction Guarantee 
30 Day Return Policy - In the unlikely
event that you are not completely satisfied with the products you purchased
from EmergencySurvivalOnline.com, please return it for a refund of the purchase
price less shipping, handling, and the cost of food and water products. Food
and water products cannot be returned to be re-sold according to law,
therefore refunds for food and water products will not be issued.
All returned items
must be in new unused condition (deemed by us) and packaged in the original
manufacturers’ box. All of the products (except food and water products),
manuals, accessories, registration cards, etc. must be returned before
a refund may be issued. Returns on merchandise after 30 days are subject
to refusal. After the returned products have been received, please allow 4-6
weeks for your account to be credited.
Defective
Item - If the item(s) is defective, EmergencySurvivalOnline.com will replace
the item and pay for the return shipping. Only the item will be replaced; not
the entire survival kit.
Damaged
Item - If an item is damaged by UPS during the shipment, it is the customer's
responsibility to contact UPS directly.
FREE Shipping
Insurance - Insurance is issued free up to $100 but insurance must be paid for
in advance if the customer wants insurance over $100.
Order
Error - If an order is placed in error, the product total will be refunded once
the products have been returned but the shipping charge as well as the return
shipping cost will not be refunded.
Placing an order
indicates that you have read and understand our return policy and shipping
information.
How to Return a Product:
1.
Contact us at support@emergencysurvivalonline.com
to receive an RMA (Return Merchandise Authorization) number. A return shipping
address will be given to you with your RMA number. An RMA number is required to
process a return. Please write this number down along with a note stating the
reason for the return. Returns without authorization are subject to refusal.
2. Carefully package
the product in the manufacturers’ original packaging, making sure to include
all products (except food and water products) and paperwork. Food
and water products cannot be returned to be re-sold according to law,
therefore refunds for food and water products will not be issued.
3. Return the product
via UPS or other insured shipping provider. It is recommended that you insure
the package as EmergencySurvivalOnline.com is not responsible for loss or
damage to merchandise that is being returned. Please insure the package for
your purchase price. Returned products will be shipped at customers’ expense.
4. Place a shipping
label on the box and return the product to the address given to you when you
received your RMA number. Please remember to include your RMA number along with
a note stating the reason for the return. After the returned
products have been received, please allow 4-6 weeks for your account to be
credited.
